Customer Support Representative (Turkish-Speaking) – Malta iGaming Job

Customer Support Representative (Turkish-Speaking) | Malta | Shift-Based

Location: Malta

Salary: Competitive

Working Pattern: Full-time Onsite (remote flexibility for night shifts depending on experience)

Contract: Full-Time | Permanent

About the Role

This is an excellent opportunity for a Turkish-speaking professional to join a fast-growing platform operating across international markets from its base in Malta. Our client is looking for a Customer Support Representative (Turkish-Speaking) to manage email-based customer inquiries from Turkish-speaking players, delivering clear, accurate, and professional responses at every stage of the customer journey.

The Customer Support Representative (Turkish-Speaking) role is primarily onsite in Malta, with the option for remote working during night shifts depending on experience and operational requirements. You will be the first point of contact for Turkish-speaking players, handling a wide variety of queries and ensuring every interaction reflects the high standards of service our client is committed to delivering.

Whether you are taking your first step into customer support or building on existing experience in iGaming, online platforms, or digital services, this role offers a structured environment with genuine room to grow. Your fluency in Turkish is central to the role, and your ability to communicate naturally and professionally in both Turkish and English will set you apart.

This is a Customer Support Representative (Turkish-Speaking) position suited to motivated individuals who take pride in quality communication and want to be part of a team that makes a difference to the customer experience.

Key Responsibilities

As a Customer Support Representative (Turkish-Speaking), your primary responsibility will be managing incoming email inquiries from Turkish-speaking players, ensuring every response is timely, accurate, and handled with professionalism. You will cover a broad range of topics including account queries, transactional questions, product guidance, and general support requests, always maintaining an empathetic and solutions-focused approach.

You will play an active part in maintaining the integrity of the platform by identifying and escalating unusual or suspicious account activity in line with internal compliance procedures. Accurate logging of all customer interactions is a key part of the role, ensuring full visibility for quality assurance and performance tracking purposes.

Collaboration is essential. You will work alongside fellow support agents, liaise with internal departments, and coordinate with client teams to ensure smooth operations across different workflows and markets. Contributing ideas to improve processes and sharing observations from customer interactions will help the team continue to evolve and deliver a better experience.

Performance targets, both personal and team-based, are an important measure of success in this role. You will be expected to meet and maintain these consistently across all shifts. The role operates on a shift-based schedule which may include evening and night shifts. Flexibility around scheduling is essential, and remote working may be available for certain overnight shifts depending on your experience.

What We’re Looking For

We are looking for a motivated and reliable individual who takes communication seriously and brings a positive attitude to every interaction.

Essential

• Fluency in Turkish (written) to a native or near-native standard
• Strong written English communication skills
• Willingness and ability to work a shift-based schedule, including potential night shifts
• Professional and customer-focused communication style
• Organised and detail-oriented approach to logging and documentation
• 1 year of customer support or relevant experience (entry-level candidates are welcome)

Advantageous

• Previous experience in iGaming, online casino, sports betting, fintech, or a regulated digital platform
• Familiarity with customer support tools, CRM systems, or ticketing platforms
• Experience supporting Turkish-speaking or broader MENA and European market customers in a digital environment
• Additional language skills beyond Turkish and English

What’s on Offer

Our client offers a competitive salary package in a structured, growing team environment based in Malta. For the right candidate, there is genuine flexibility for remote working during night shifts, giving you a balance between the benefits of onsite collaboration and the convenience of working from home at certain times.

You will receive ongoing coaching and feedback to support your development, with the opportunity to progress within the team as the business expands. The company values reliable, curious, and communicative people and actively promotes from within.

Malta is a well-established hub for iGaming and digital businesses, offering an international working environment, a warm climate, and a strong community of professionals working across regulated online platforms. For Turkish-speaking candidates, this role offers a clear entry point into a growing sector with long-term potential.

About Our Client

Our client is a well-established operation supporting multiple products and international markets from their Malta base. They work across a variety of client accounts and workflows, giving their support team broad exposure and varied day-to-day responsibilities. With a collaborative team culture, clear performance frameworks, and a focus on employee development, they offer a stable and professional environment for customer support professionals looking to grow their career in iGaming and online services.

Our client is committed to building diverse, inclusive teams and encourages applications from candidates of all backgrounds and experiences.

Frequently Asked Questions

Do I need iGaming experience to apply for this Customer Support Representative (Turkish-Speaking) role?

No. Our client welcomes candidates with ideally 1 year of experience but is happy to consider entry-level applicants. A strong command of Turkish, written English, and a professional communication style are the most important requirements. Experience in iGaming or online platforms is an advantage but is not essential.

Is this a remote role or do I need to be based in Malta?

This is a full-time onsite role based in Malta. However, depending on your experience and operational requirements, there may be flexibility for remote working during night shifts. Candidates must be based in Malta.

What does the shift schedule look like?

The role operates on a shift-based pattern. Not every shift will be a night shift, but you should be prepared for some evening and overnight hours, particularly as part of your regular rotation. Full details will be discussed during the screening process.

Why is Turkish fluency required?

Our client supports Turkish-speaking players across their platform. The ability to communicate clearly, accurately, and professionally in Turkish is fundamental to delivering a high-quality customer experience. This is a core requirement of the Customer Support Representative (Turkish-Speaking) role.

What kind of queries will I be handling?

All support is handled via email, with no phone support required. Queries typically cover account management, transaction questions, product information, and general platform inquiries. You will also be expected to flag any suspicious activity to the relevant internal teams as part of your compliance responsibilities.

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