VIP Account Manager (Arabic)

VIP Account Manager (Arabic Speaking) | Malta | Hybrid

Salary: €36,000 & Bonus & relocation package

About the Role 

As a VIP Manager, you’ll be the go-to person for our clients highest-value Arabic speaking players – building genuine relationships and delivering exceptional experiences. You’ll own a premium portfolio across our client’s casino, live casino, and sportsbook platforms, combining your people skills with smart data insights to drive real results.

This isn’t your typical account management role. You’ll be part relationship builder, part strategist, and part data detective – using insights to understand what makes your VIPs tick and creating tailored experiences that maximise their lifetime value. All while keeping responsible gaming at the heart of everything you do.

If you thrive on building relationships, love working with data, and want to make a real impact with high-stakes players, this could be your next move.

Key Responsibilities

• Build and maintain strong, long-term relationships with VIP players to drive engagement, satisfaction, and retention.
• Proactively manage a portfolio of high-value accounts, providing tailored offers, personalized experiences, and first-class support.
• Analyse player behaviour and data to identify potential VIPs, upgrade opportunities, and at-risk customers.
• Collaborate with CRM, marketing, product, payments, and customer support teams to deliver seamless player experiences.
• Organize exclusive promotions, campaigns, and events (both online and offline) targeted to VIP players.
• Monitor player activity to ensure timely intervention in cases of churn risk or changes in play behaviour.
• Support payment processes for VIPs, ensuring smooth transactions and resolving any issues quickly.
• Maintain strong awareness of competitor offerings and market trends to refine VIP strategy.
• Ensure all interactions align with responsible gaming, AML, and regulatory frameworks.
• Provide detailed performance reports, KPIs, and insights to management on VIP performance and revenue contribution.

Experience Required

• Minimum 2+ years of experience in VIP management, account management, or relationship management within iGaming, online entertainment, or luxury services.
• Strong knowledge of online casino and/or sportsbook products and player behaviours.
• Proven ability to manage high-value clients, deliver revenue growth, and maintain long-term loyalty.
• Excellent communication, negotiation, and interpersonal skills, with a customer-first mindset.
• Data-driven mindset with strong analytical and reporting skills.
• High level of professionalism, discretion, and ability to work in a fast-paced environment.
• Fluency in Arabic required; English and any additional languages would be highly desirable.

Key Skills 

• Exceptional relationship-building and customer engagement ability.
• Commercially driven with a focus on ROI and player lifetime value.
• Organised, proactive, and able to multitask effectively.
• Strong collaboration skills, working cross-functionally with marketing, product, and payments.
• Deep understanding of responsible gaming principles and regulatory compliance.

What’s on Offer 

• Opportunity to manage and grow the company’s most valuable players.
• A dynamic, fast-paced, and innovative iGaming environment.
• Competitive salary with performance-based incentives.
• Career growth opportunities within a rapidly expanding B2C brand.
• Inclusive and collaborative culture with global exposure.