VIP Account Manager (Arabic) – iGaming Job Malta
VIP Account Manager (Arabic) | Malta | Hybrid
Location: Malta (Hybrid)
Salary: €36,000 + Bonus + Relocation Package
Industry: iGaming / Online Casino and Sportsbook
Contract: Full-Time, Permanent
Experience Required: 2+ years in VIP management, account management, or relationship
management within iGaming, online entertainment, or luxury services
Language Requirement: Fluent Arabic (essential); English required; additional languages
desirable
About the Role
We are partnering with a growing iGaming operator in Malta to recruit an Arabic-speaking VIP Account Manager who will own and grow a portfolio of high-value Arabic-speaking players across casino, live casino, and sportsbook products.
As VIP Account Manager, you will serve as the dedicated relationship manager for a portfolio of the company’s highest-value Arabic-speaking players. You will own their experience across casino, live casino, and sportsbook products, using player data and behavioural insights to inform your approach and deliver tailored promotions, personalised offers, and first-class service.
You will proactively manage your portfolio, identifying upgrade opportunities, monitoring at-risk players, and intervening at the right moment to protect retention and revenue. You will also play a key role in organising exclusive promotions and events and will work cross-functionally with CRM, marketing, payments, and support teams to ensure every touchpoint is seamless.
Throughout everything, you will maintain a strong awareness of responsible gaming
obligations and ensure all interactions comply with AML and regulatory frameworks.
Key Responsibilities
You will build and maintain strong, long-term relationships with VIP players to drive engagement, satisfaction, and retention across casino, live casino, and sportsbook. You will proactively manage a portfolio of high-value Arabic-speaking accounts, providing tailored offers, personalised experiences, and first-class support, while serving as the primary point of contact for assigned VIP players and responding promptly and professionally to enquiries and requests.
You will analyse player behaviour and data to identify potential VIPs, upgrade opportunities, and players at risk of churning. You will use data-driven insights to understand individual player preferences and craft experiences that maximise lifetime value, while monitoring player activity to ensure timely intervention in cases of churn risk or changes in play
behaviour.
You will provide detailed performance reports, KPIs, and insights to management on VIP performance and revenue contribution. Alongside this, you will organise exclusive promotions, campaigns, and events targeted to VIP players, both online and in-person, and collaborate with CRM and marketing teams to design and execute retention campaigns tailored to Arabic-speaking player segments.
You will maintain awareness of competitor offerings and market trends to continually refine VIP strategy, and work closely with CRM, marketing, product, payments, and customer support teams to deliver seamless player experiences. You will also support payment processes for VIP players, ensuring smooth transactions and resolving issues quickly, while communicating operational status and player feedback clearly to internal stakeholders.
You will ensure all player interactions align with responsible gaming, AML, and relevant regulatory frameworks. You will maintain a high level of professionalism and discretion when handling sensitive player information and promptly flag any responsible gaming concerns through the appropriate internal channels.
What We’re Looking For
Experience Required
● Minimum 2 years of experience in VIP management, account management, or
relationship management within iGaming, online entertainment, or luxury services.
● Strong knowledge of online casino and/or sportsbook products and player
behaviours.
● Proven ability to manage high-value clients, deliver revenue growth, and maintain long-term player loyalty.
● Excellent communication, negotiation, and interpersonal skills with a customer-first mindset.
● Data-driven mindset with strong analytical and reporting skills.
● High level of professionalism and discretion, with the ability to perform in a
fast-paced, high-volume environment.
● Fluency in Arabic is required; English is essential; additional languages are highly
desirable.
Key Skills
● Exceptional relationship-building and customer engagement ability with high-value clients.
● Commercially driven with a clear focus on ROI and player lifetime value.
● Organised, proactive, and able to manage multiple priorities simultaneously.
● Strong cross-functional collaboration skills, working effectively with marketing,
product, CRM, and payments teams.
● Deep understanding of responsible gaming principles and regulatory compliance in iGaming.
● Tech-savvy and comfortable working with CRM systems, player management tools,
and data dashboards.
What’s on Offer
This is a full-time, permanent role based in Malta with a hybrid working arrangement.
The role offers a salary of €36,000 per annum, together with a performance-based bonus structure and a relocation package for candidates moving to Malta.
About Our Client
We are partnering with an established B2C iGaming operator based in Malta with a strong presence across regulated markets including Arabic-speaking territories.
Our client has built a reputation for premium player experiences, a data-driven approach to retention, and a collaborative, inclusive team culture. They are now expanding their VIP function and are looking for an Arabic-speaking VIP Account Manager to take ownership of a high-value player segment.
Frequently Asked Questions
What does a VIP Account Manager do in iGaming?
A VIP Account Manager manages a portfolio of high-value players, building long-term relationships and providing a personalised level of service. In this role, you will work with Arabic-speaking VIP players across casino, live casino, and sportsbook products, using player behaviour and account data to support retention, engagement, and revenue. You will also work closely with CRM, marketing, payments, product, and customer support teams to deliver a consistent player experience.
Is iGaming experience required for this VIP Account Manager position?
A minimum of 2 years of experience in VIP management, account management, or relationship management is required. This experience can come from iGaming, online entertainment, or luxury services. Knowledge of online casino and/or sportsbook products and player behaviour is also required.
Why is Arabic fluency required for this VIP Account Manager role?
The role involves managing a portfolio of high-value Arabic-speaking players across regulated markets. Fluent Arabic is therefore essential for communicating with the assigned player segment and delivering a personalised experience. English is also required, while additional languages are desirable.
What is the salary for this VIP Account Manager role in Malta?
The role offers a salary of €36,000 per annum, together with a performance-based bonus structure and a relocation package for candidates moving to Malta.
Can candidates outside Malta apply for this VIP Account Manager role?
Yes. The position is based in Malta and operates on a hybrid working arrangement, with a relocation package available for candidates who need to move to Malta.
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