Account Manager Data Analytics – Gibraltar iGaming Job

Account Manager Data & Analytics | Gibraltar | On-site

Location: Gibraltar
Salary: Competitive based upon experience
Working Pattern: On-site, Gibraltar
Contract: Full-Time, Permanent
Reports To: Senior Leadership

About the Role

Our client is a growing operator in the sweepstakes and social casino space, and they are hiring an Account Manager Data & Analytics to sit at the centre of how their highest-value elite player relationships are understood and grown. This is a senior, on-site role based in Gibraltar, built for someone who treats data as the starting point rather than an afterthought.

This is not a traditional, customer-service style account management position. The Account Manager Data & Analytics will spend as much time in dashboards and reporting as in relationship management.

You will take large volumes of raw player data and turn it into clear, usable insight, building the reporting that leadership relies on, shaping elite tiering and bonus strategy, and spotting the patterns that show where value is being created or lost.

The role also carries real leadership. You will lead an established team of Elite Account Managers, setting direction, standards, and performance expectations across the function. Success in the first year looks like a live, self-serve elite performance dashboard in the hands of leadership, a team working to clear and measurable goals, and at least one meaningful automation that removes manual work from the function.

Key Responsibilities

Lead the elite data and reporting function. You will own the elite performance reporting stack from end to end, building and maintaining dashboards in Power BI, Tableau, or an equivalent tool, and presenting findings to senior leadership on a weekly, monthly, and quarterly basis.

You will turn large volumes of player data into clear business narratives that inform decisions.

Turn insight into elite strategy. Using behavioural and performance data, you will recommend and shape changes to elite tiering, bonus structures, and engagement routines. You will monitor segment-level player behaviour to identify at-risk elite players early and act before value is lost.

Lead and develop the Elite Account Management team. You will lead, mentor, and support an existing team of Elite Account Managers. This includes setting clear goals, running regular one to ones, delivering structured performance reviews, and closing skill gaps through focused coaching.

Own the elite player lifecycle at a strategic level. You will govern the full elite journey across onboarding, engagement, retention, and reactivation, and act as the senior escalation point for the most complex, high-value cases that call for experienced judgement.

Drive process improvement and automation. You will audit existing elite workflows, then design, document, and roll out improved processes with clear ownership and measurable outcomes. You will deliver at least two measurable process improvements and introduce automation that reduces manual effort within the first six months.

Champion technology across the function. You will bring modern tools into the elite account operation, including AI based tools and configuration where they add value, and work closely with Product, CRM, and Compliance to translate operational needs into platform and tooling improvements.
Protect compliance standards. You will make sure elite account activity meets KYC and AML requirements and that redemption procedures are followed correctly at every stage.

What We’re Looking For

We are looking for a senior account management professional who leads through data and insight, not through customer service alone.

Essential

• Several years of experience in elite or VIP account management, or a senior player-facing role, within the sweepstakes, social casino, or online casino sector. Sweepstakes or social casino experience is strongly preferred.
• Proven experience leading or team-leading a group of account managers or player-facing agents.
• Confident building, interpreting, and presenting reporting without relying on a separate data team.
• A track record of process improvement or operational optimisation within an elite or player management setting.
• Excellent written and spoken English.
  Based in Gibraltar, or able to be on-site in Gibraltar, as this is a fully on-site role.
  
  

  Advantageous

• Hands-on experience with Power BI, Tableau, or an equivalent BI and reporting tool.
• Experience with platforms that require formal ID verification (KYC) and cash or prize redemption workflows.
• Familiarity with CRM systems commonly used in gaming or sweepstakes.
• Experience configuring and working with AI based tools.
• Experience managing a distributed or remote team.
  
  

  What’s on Offer

  This is a senior role with an open salary. Our client has chosen benchmark the package to the seniority of the role and the strength of the successful candidate’s data and analytics background, so strong people are encouraged to put themselves forward.

  Beyond the package, this is a genuinely data-led account management role with the mandate and the tooling to shape strategy, not just report on it.

  You will have real ownership of the elite performance picture, direct access to senior leadership, and the freedom to bring modern technology and automation into the function.

  About Our Client

  Our client is an established and growing operator in the sweepstakes and social casino sector, with a serious appetite for data-led decision making.

  They combine high-value elite player relationships with a modern, technology-forward approach to account management.

  Our client is committed to building diverse, inclusive teams and encourages applications from candidates of all backgrounds and experiences.

  Frequently Asked Questions

  Is this a customer-service role or a data role?
  It is both, with the balance tilted firmly towards data and insight. You will manage high-value elite relationships and lead an account management team, but the core of the role is building reporting, reading player behaviour, and shaping elite strategy from the numbers.

  Where is the Account Manager Data & Analytics role based?
  The role is based on-site in Gibraltar. It is not hybrid or remote.

  What sector experience do I need?
  Experience in elite or VIP account management, or senior player-facing roles, within sweepstakes, social casino, or online casino is required. Sweepstakes and social casino experience is strongly preferred, though strong online casino backgrounds will also be considered.

  Do I need to be able to build dashboards myself?
  Yes. This role expects you to build and present reporting yourself, using Power BI, Tableau, or a similar tool, without depending on a separate data team.

  What does success look like in the first year?
  A live elite performance dashboard used by leadership, an account management team working to clear and measurable goals, and at least two process improvements plus one automation delivered within the first six months.

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