Product Manager – Client Success – Remote iGaming Job

Product Manager, Client Success | Remote (Malta or Gibraltar Preferred)

Location: Remote (preference for Malta or Gibraltar)
Salary: Circa €70,000 per annum
Working Pattern: Fully remote, with a preference for candidates based in Malta or Gibraltar
Contract: Full-Time, Permanent

About the Role

Our client, an established platform provider in the online gaming industry, is hiring a Product Manager, Client Success to join their growing Product team. This is a remote Product Manager role with a preference for candidates based in Malta or Gibraltar, two of the most active iGaming hubs in the regulated European market. The role sits where product strategy meets the operators who rely on the platform every day, so you will spend as much time understanding client needs as you do shaping the roadmap.

As Product Manager, Client Success, you will own the full product lifecycle across one or more product domains, from discovery through to launch and continuous improvement. You will work closely with Engineering, Design, Data, Compliance, Commercial, Customer Success, and Operations to define product strategy, prioritise initiatives, and deliver high-quality products across multiple gaming verticals. Your work will directly shape the experience of operators and their players across casino, sportsbook, and player account management.

Success in this role looks like a clear, well-prioritised roadmap, features that operators actually adopt, and measurable improvement in the metrics that matter to the business. If you know the online gaming ecosystem well, enjoy solving complex product challenges, and like being close to the clients who use what you build, this Product Manager position offers real influence over both product direction and business outcomes.

Key Responsibilities

Product ownership and roadmap. You will own the vision, strategy, and roadmap for one or more product domains, defining goals that align with company objectives and key business metrics. You will prioritise the product backlog based on business value, client impact, technical effort, and strategic priority, making informed trade-offs when balancing scope, quality, timelines, and commercial needs.

Discovery and requirements. You will gather, analyse, and prioritise requirements from operators, internal stakeholders, and market research, running product discovery to validate opportunities and identify genuine customer needs. You will translate business requirements into detailed user stories, acceptance criteria, and functional specifications the delivery team can act on.

Delivery with Engineering and Design. Working closely with Engineering and Design throughout the development lifecycle, you will lead sprint planning, backlog refinement, product demonstrations, and acceptance of completed work, keeping delivery on track and clearing blockers for the team.

Client success and adoption. Partnering with Commercial, Customer Success, and Operations, you will build a deep understanding of what operators need from the platform and act as the voice of the client and the player. You will coordinate product launches with all relevant stakeholders to ensure a smooth rollout and strong adoption across the client base.

Data and performance. You will define and monitor KPIs to measure product performance, using analytics, customer feedback, and market insight to continuously improve. You will collaborate with Data teams to validate assumptions and support data-driven decisions.

Compliance and regulated markets. You will work with Compliance and Legal teams to ensure products meet regulatory requirements across the different jurisdictions our client operates in, factoring compliance into the roadmap from the start rather than as an afterthought.

Stakeholder communication and market awareness. You will present product strategy, roadmaps, and progress updates to senior leadership and stakeholders, monitor competitor activity and industry trends, and identify risks, dependencies, and blockers early so they can be resolved before they affect delivery.

What We’re Looking For

We are looking for an experienced Product Manager who knows the online gaming industry well and enjoys working close to the clients who use the product.

Essential

• Minimum 3 years’ experience as a Product Manager
• Minimum 5 years’ experience within the online gaming industry
• Strong knowledge of the online gaming ecosystem, with experience across multiple gaming verticals
• Proven experience managing products from discovery through delivery and post-launch optimisation
• Strong understanding of Agile methodologies and modern product management practices
• Experience working closely with cross-functional teams, including Engineering, Design, and QA
• Confident stakeholder management and clear communication skills
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Experience defining KPIs and using product analytics to guide product improvements
• Comfortable managing multiple priorities in a busy environment
• Excellent written and spoken English

Advantageous

• Hands-on experience across one or more gaming verticals such as casino, sportsbook, poker, bingo, or lottery
• Experience with Player Account Management (PAM), CRM and promotions, payments, or bonus and wallet engines
• Familiarity with responsible gaming, KYC and verification, or back office and operations
• Experience with affiliate and acquisition platforms
• Working knowledge of tools such as Jira, Confluence, Figma, Google Analytics, Mixpanel, or Amplitude

What’s on Offer

This Product Manager, Client Success role pays a salary of circa €70,000 per annum. It is a fully remote position, with a preference for candidates based in Malta or Gibraltar, giving you the flexibility to work from home while staying connected to two of the strongest iGaming communities in Europe. You will join a skilled Product, Engineering, and Design team, influence product strategy and business direction, and work on products used by operators across multiple regulated markets. Our client offers genuine opportunities for professional growth and a collaborative environment where your ideas and expertise carry weight.

About Our Client

Our client is an established platform provider in the online gaming industry, supplying the technology that powers operators across multiple regulated markets. Their product spans the full iGaming stack, from player account management to casino and sportsbook, and is trusted by operators to run business-critical operations. Our client is committed to building diverse, inclusive teams and encourages applications from candidates of all backgrounds and experiences.

Frequently Asked Questions

Is this Product Manager, Client Success role remote?

Yes. This is a fully remote role, with a preference for candidates based in Malta or Gibraltar so you can stay close to the wider iGaming community.

How much experience do I need to apply?

You will need a minimum of 3 years as a Product Manager and at least 5 years within the online gaming industry, along with strong knowledge of the iGaming ecosystem across multiple verticals.

What is the salary for this role?

The salary is circa €70,000 per annum, depending on experience.

Which product areas will I work across?

You will work across multiple gaming verticals, which may include casino, sportsbook, player account management, CRM and promotions, payments, and responsible gaming, depending on the product domains you own.

Do I need online gaming experience to apply?

Yes. This role calls for someone who knows the online gaming industry well, so direct iGaming experience is essential. It is what lets you move quickly and make sound product decisions in a regulated environment.

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