Training Specialist – Remote iGaming Job
Training Specialist | Remote EU
Location: Remote (EU)
Salary: Competitive depending on experience
Working Pattern: Remote with occasional in-person team meet-ups
Contract: Full-Time, Permanent
Reports To: Head of Training
About the Role
Our client, a leading B2B iGaming Player Account Management (PAM) platform provider, is hiring a Training Specialist to join their growing training function. This is a remote-first opportunity with a base in Gibraltar, open to professionals located in the European Union who want to build a deep technical understanding of one of the most respected PAM platforms in regulated online casino and sports betting markets.
The Training Specialist will become a true subject matter expert on the PAM platform, learning every module, feature and workflow inside out. Once trained, the role focuses on delivering structured, engaging training to internal teams and to external operator clients across Europe and Latin America. Most training is delivered online with occasional onsite sessions, so confidence presenting through video conferencing platforms is essential.
This is not a stepping-stone position. The hiring manager is specifically looking for someone who genuinely enjoys training and knowledge transfer as a craft. Onboarding the Training Specialist into the platform takes between six and eight months of focused learning, so the right candidate is someone who values stability, mastery and the satisfaction of helping others succeed, rather than someone using training as a short-term route into another iGaming function.
Key Responsibilities
The Training Specialist will own the end-to-end training experience for new and existing platform users. This starts with developing a complete working knowledge of the PAM, including the player account, wallet, CRM tools, bonus engine, payments, KYC, AML and fraud-prevention services, and extends to keeping that knowledge current as new releases ship.
A core part of the role is maintaining and continuously improving the internal onboarding and platform overview programme. The Training Specialist will refresh existing materials, build new training assets where gaps exist, and align all content with the wider organisational strategy so that every team member, regardless of department, can access a consistent baseline understanding of the platform.
On the client side, the Training Specialist designs and delivers tailored client training programmes based on each operator client’s setup, regulatory market and product mix. This includes preparing fresh materials, presenting new features and walking client teams through workflows in a way that is clear, practical and grounded in real operator scenarios. Most sessions are delivered online via video conference, with occasional onsite trips where the client setup requires it.
The Training Specialist works closely with internal stakeholders across Product, Account Management, Project Management and Customer Success to stay ahead of upcoming releases, capture feedback from the field and feed insights back into the training roadmap. This collaborative aspect of the role is central; the Training Specialist is the bridge between what the platform does and how clients actually use it.
Maintaining the trainer knowledge base is another ongoing responsibility. The Training Specialist keeps internal documentation, presentation decks and training templates up to date so that the wider training team can deliver consistent, accurate sessions whenever they are pulled in to support.
Hands-on platform testing is also part of the role. The Training Specialist will regularly test new platform functionality to confirm features behave as intended, flag issues effectively to the relevant internal teams and ensure that everything taught externally has been properly verified first.
Finally, the Training Specialist contributes to wider departmental projects, supports new client onboarding sequences and represents the training function in cross-functional meetings, including occasional travel for client visits or company off-sites.
What We’re Looking For
Our client is open on background, but the strongest candidates will combine a holistic view of iGaming operations with a clear love for training, knowledge transfer and helping others learn.
Essential
- Strong working knowledge of the iGaming sector, including online casino, sports betting and the regulatory environment of regulated markets
- 2+ years of experience in a training, customer service, support or similar client-facing role within iGaming
- Confident presenting and teaching online to mixed audiences of internal colleagues and external clients
- Excellent verbal and written English, with the ability to explain complex platform workflows in clear, simple language
- Methodical, organised and self-directed, comfortable managing multiple training projects and requests in parallel
- A genuine interest in training as a long-term craft rather than a short-term career stepping stone
- Ability to work independently from a remote setup without close day-to-day supervision
- MS Office proficiency, particularly PowerPoint and Word for building training materials
Advantageous
- Previous experience in iGaming customer service or player support, where exposure to casino, sports betting, payments, bonus and KYC topics has built a wide functional understanding
- Direct experience training on a Player Account Management (PAM) platform or similar B2B iGaming technology
- Fluent Portuguese, given growing client volumes in the Latin American market
- Additional fluent languages, particularly Spanish
- Familiarity with screen-recording, e-learning or video creation tools used to produce training content
- Previous experience designing or maintaining a training knowledge base or learning library
What’s on Offer
Our client offers a competitive base salary depending on experience, alongside a comprehensive benefits package and the kind of long-term career stability that suits someone who wants to build deep expertise rather than chase frequent moves.
The role is fully remote within the European Union, with occasional in-person team meet-ups every couple of months to support collaboration and team culture.
Beyond the day-to-day, the Training Specialist joins a respected B2B iGaming organisation that invests heavily in professional development. The successful candidate will receive structured platform training over their first six to eight months and will continue to access learning opportunities throughout their tenure as the platform evolves.
About Our Client
Our client is a leading B2B iGaming technology provider specialising in enterprise Player Account Management (PAM) platform solutions for licensed online casino and sports betting operators across Europe and Latin America. Their platform sits at the centre of operator infrastructure, supporting player accounts, wallets, CRM, bonus engines, payments, KYC, AML and fraud prevention.
The training function plays a critical role in client success, ensuring operator teams can use the platform confidently from day one and stay current as new features ship.
Our client is committed to building diverse, inclusive teams and encourages applications from candidates of all backgrounds and experiences.
Frequently Asked Questions
Is the Training Specialist role remote or office based?
The role is remote with the European Union only, with occasional in-person team meet-ups every couple of months. Candidates should be based in the European Union to keep travel manageable.
What salary does the Training Specialist role pay?
The salary range is competitive depending on experience, alongside a comprehensive benefits package.
Do I need previous training experience to apply?
No. However strong customer service or support professionals from the iGaming sector are encouraged to apply, particularly those who have informally trained colleagues. The hiring team has a structured onboarding programme that brings new trainers up to speed over six to eight months.
Is Portuguese language ability required?
No. Portuguese is an advantage given growing client activity in Latin America, but it is not a blocker. Excellent English is the only essential language requirement.
What does the interview process look like?
There is an initial introductory interview, followed by a practical exercise where candidates prepare and deliver a short training session, then a final round interview where role expectations and compensation are discussed in detail.
iGamingRecruitment.io | Connecting iGaming professionals with opportunities across Gibraltar, Malta & Cyprus and beyond.
