PROJECT MANAGER (B2C)

• Project Planning and Execution: Developing comprehensive project plans that outline scope, objectives, timelines, and resource allocation. Create detailed work schedules and ensure timely completion of project milestones. Coordinate with internal teams and external partners.

• Project governance: Ensuring that the required level of governance is in place to effectively manage the project, ranging from meeting schedules, tools, collaboration, key project logs, responsibilities and escalations.

• Resource Management: Establishing and managing project resources. Identify and address financial or resource related risks and issues. Raise awareness of resource constraints and associated impact with possible alternatives to closing resource gaps.

• Team Coordination and Leadership: Leading and coordinating cross-functional project teams, assign tasks, and ensure team members have the necessary resources and support. Foster a collaborative and productive team environment.

• Risk Management: Identifying potential project risks and developing mitigation strategies. Monitor and address risks throughout the project lifecycle to minimize impact on project outcomes.

• Issue Management: Working proactively and collaboratively with the team and stakeholders to find solutions and resolve issues to bring projects back in line with delivery requirements.

• Stakeholder Communication: Maintain clear and consistent communication with all project stakeholders, including clients, team members, and senior management. Provide regular project updates, reporting and ensure stakeholder expectations are met.

• Quality management: Ensure that the projects meet or exceed the high-quality standards that we set, liaising with the QA team as required.

• Own the day-to-day relationship with key suppliers involved in the project delivery, being the key contact and escalation point for project delivery.

• Manage the logging tracking and resolution of all ‘tickets’ for the key suppliers impacting project delivery.

Skills, Experience & Qualifications:

• A minimum of 5 years’ experience in a similar role within the iGaming industry, ideally in the white label area.

• Experience in B2C online gaming (casino, sports betting, and social casino).

• Understanding of white-label solutions and gaming platform integrations.

• Familiarity with industry regulations, responsible gaming, and fraud prevention.

• Project management qualifications and experience, ideally agile and/or Prince, PMBOK.

• Proficiency in project management tools (Jira, Asana).

• Leadership and Team Management: Ability to lead, motivate, and manage diverse project teams, fostering a collaborative and productive work environment. Strong decision-making skills and the ability to resolve conflicts effectively.

• Dealing with Ambiguity: Ability to create structure even when in an ambiguous environment.

• Communication and Interpersonal Skills: Excellent verbal and written communication skills to convey project goals, progress, and issues clearly to stakeholders. Strong interpersonal skills to build relationships and facilitate teamwork and effectively manage relationships with a 3^rd party.

• Organizational and Time Management: Exceptional organisational skills to manage multiple tasks, priorities, and deadlines efficiently. The ability to create and adhere to detailed project schedules and ensure timely delivery of project milestones.

• Change Management: Ability to identify changes, analyse, understand the impact and clearly communicate the consequences. The ability to manage your colleagues, team members and stakeholders through the change process.

• Problem-Solving and Critical Thinking: Strong analytical skills to identify, assess, and resolve project-related issues and risks. The ability to think critically and make informed decisions under pressure.

• Resource Management and Financial Acumen: Proficiency in managing project resources, budgets, monitoring expenditures, and ensuring projects are delivered within constraints. Ability to analyse data and make cost-effective decisions.

• Prioritisation: Ability to prioritise and align projects and the work allocated to project resources with a clear understanding of the company strategic objectives. Understanding value and driving value to deliver the objectives.

• Work Breakdown Structure: Ability to map out a work breakdown structure, the task dependencies and the critical path for each project. Making this visible in a ‘Gantt like’ format.