Player Due Diligence Team Leader

The Role
Based in our Gibraltar office, the Player Due Diligence Team Leader is responsible for supporting the Player Due Diligence Manager in the day-to-day running of the team. This includes case allocation, quality control, coaching analysts, and acting as a first point of contact for operational queries.

The role is focused on ensuring the team meets internal and external AML requirements, delivers accurate reviews, and escalates concerns appropriately.

We’re looking for someone with strong case-handling experience, good judgment, and a willingness to take ownership of the team’s daily output. The Team Leader will work closely with the Manager and MLRO to ensure AML processes are being followed and that the team is supported in their development.

The role is broken down into the following areas:

Team Support and Oversight

• Day-to-day oversight of workload across the Player Due Diligence Team
• Initial QA checks of completed cases to ensure quality and consistency
• Escalating case issues or risk concerns to the Manager or MLRO, where needed
• Supporting the Manager in delivering Personal Development Plans for the team
• Acting as a first point of contact for Specialist queries and decisions

Process and Compliance Support

• Ensuring Specialists follow internal AML procedures and meet case SLA’s#
• Spotting common issues or blockers in the due diligence process and flagging to the Manager
• Supporting with updates to documentation and internal training content

Casework and Reporting

• Completing AML reviews during peak times or where cover is required
• Monitoring queue status and ensuring case priorities are clear
• Providing input into regular reporting and team performance updates

People and Communication

• Helping with the onboarding and training of new Specialists
• Maintaining close working relationships with Compliance, Player Experience, and Player Protection

Role Specifics
Hours: 09:00 – 18:00
Days: Any 5 days from 7, scheduled in line with team needs.
Flexibility: Some shift flexibility may be required to support peak periods or cover

Team Benefits

We care about you, your health, and your wellbeing. That’s why we’ve put together a comprehensive benefits plan to give you peace of mind, allowing you to focus your amazing talents on what you do best.

Here’s what we offer all permanent employees:

Private Medical Cover: Our comprehensive plan is designed to supplement the state healthcare that you currently receive while giving you ample coverage for life’s bigger unexpected events. The plan is free of charge and covers you individually for both physical and mental health.

To extend your coverage to include your partner and dependents (i.e. family plan) at a discounted rate, you can pay an extra fee that is automatically deducted from your salary.

Birthday Day: Working on your birthday is a thing of the past. At Lottomart, we want you to celebrate your special day in style as a paid extra day off above and beyond your standard holiday entitlement. Enjoy!

Thank Holidays: Lottomart will designate a minimum of 5 days per calendar year which will be Lottomart ‘Thank Holidays’ on which our employees can take the day off as a thank you for all of the hard work they put in every day. 

Pay It Forward Day: Every year we will cover up to a full working day’s pay to give you the time to dedicate yourself to a cause you care about. Make a difference by contributing to your local community, helping people, caring for animals, or protecting the environment.

Death in Service Cover: If something happens to you while working for Lottomart, this policy will pay out multiples of your annual salary to take care of your family.

Pension: We have a pension scheme in place to help you plan for your future.

Fresh Fruit & Pizza Fridays! We provide a healthy fruit snack area if you’re feeling like something fresh during the day. For something a bit more decadent, we order all kinds of enormous pizzas from Pizzeria Place outside Casemates to end the week on a high note.

Gym Membership Discount: Ready to work up a sweat? You’ll be eligible for an employee discount for any gyms in the Infinity Group, which includes Atlantic Suites, Ocean Village, Sunborn, and Reshape & Rumble.

Fast Learning & Growing: Despite being a few years old, we still think of ourselves as a start-up. That means that there are plenty of opportunities to learn, expand your responsibilities, and turbocharge your career growth that you might not otherwise have in a large corporation.