Casino Operations Specialist

We are looking for a highly motivated Casino Operations Specialist to join our dynamic team. This role is essential for maintaining and improving the player experience by managing in-game content, bonuses, and promotional materials. You will be working closely with our Quantum Gaming back office and Customer.io, ensuring seamless execution of casino operations.

Key Responsibilities

Bonus & Promotion Management:

• Create and configure bonuses, free spins, cashback offers, and promotional campaigns in the back office.
• Monitor the effectiveness of promotions and suggest improvements.
• Ensure bonuses align with compliance and regulatory requirements.

Game Management:

• Add and categorize new games in our casino platform.
• Work closely with providers to ensure a seamless integration of games.
• Monitor game performance and suggest optimizations based on player engagement.

Content Management:

• Update website and in-platform content, ensuring information is accurate and engaging.
• Coordinate with designers and content teams to create promotional materials.
• Ensure content is localized and appealing for different markets.

Banner & UI Updates:

• Manage promotional banners across the platform.
• Update banners for new games, promotions, and seasonal offers.
• Ensure consistent branding and UI optimization.

Cross-Team Collaboration:

• Work closely with CRM, marketing, and development teams to execute campaigns.
• Support customer service teams with necessary updates on promotions and game issues.
• Assist in troubleshooting and resolving technical issues related to promotions and game setups.

Requirements:

• 1-3 years of experience in online casino operations, CRM, or related fields.
• Hands-on experience with casino back offices, preferably Quantum Gaming’s system.
• Experience with Customer.io or similar CRM/automation tools.
• Strong understanding of iGaming promotions, bonuses, and game configurations.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Basic knowledge of HTML/CSS is a plus.
• Strong analytical skills and a data-driven mindset.
• Excellent communication skills and ability to work in a fast-paced environment.

Why Join Quantum Gaming?

• A dynamic and innovative work environment.
• Opportunities for career growth within the gaming industry.
• Work with a passionate and skilled team in the iGaming sector.
• Competitive salary and benefits.