Senior Administrator (Operations, Compliance & Customer Support) – UK iGaming Job

Senior Administrator (Operations, Compliance & Customer Support) – Romsley, UK

Location: Romsley, United Kingdom
Salary: £16,000 to £18,000 per annum (part-time, 25 hours per week)
Working Pattern: Office-based, 25 hours per week
Contract: Part-Time, Permanent
Reports To: Founders / Directors

About the Role

Our client is a UK-based iGaming startup building its operational backbone from the ground up, and they are looking for a highly organised Senior Administrator (Operations, Compliance & Customer Support) to join them in Romsley. This is a foundational hire. You will work directly with the founders to help design, build, and scale the core functions that keep a regulated online betting business running cleanly, from finance and customer support through to safer gambling and anti-money laundering controls.

This Senior Administrator role in Romsley is genuinely hands-on. You will not simply maintain existing processes, you will help create them. On any given day you might be setting up a customer support workflow, reviewing customer due diligence documentation, logging a safer gambling intervention, or preparing a weekly reporting pack for the directors. It suits someone who enjoys variety, takes ownership, and wants to see the direct impact of their work as the company grows in a compliant and structured way.

Success in this Senior Administrator position means the company has reliable admin and reporting processes, a functioning customer support operation, documented safer gambling and AML workflows, and clear weekly reporting to the directors within the first six to twelve months. If you want to shape how an iGaming business operates day to day, this is a rare opportunity to do exactly that.

Key Responsibilities

You will build and manage core administrative processes across the business, supporting the directors with day-to-day operational coordination and maintaining accurate internal records, logs, and audit trails. As the team grows, you will assist with hiring coordination and onboarding, and help develop internal policies, standard operating procedures, and process documentation that the wider team can rely on.

A significant part of the role sits within customer support and player interaction. You will help set up and run the customer support function, handling customer queries by email, chat, and phone where required. You will also conduct outbound customer calls where necessary, including conversations relating to compliance and safer gambling, always with a focus on a high standard of customer experience that meets regulatory expectations.

Safer gambling and compliance support is central to this Senior Administrator role. You will assist in monitoring and managing safer gambling alerts and triggers, support customer interactions relating to responsible gambling, and maintain accurate logs of interventions, restrictions, and customer communications. You will also assist with affordability checks and customer reviews, working closely with compliance leadership to ensure adherence to UK Gambling Commission expectations.

On the financial crime side, you will perform and support Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) checks, review customer documentation such as identification and source of funds, and monitor and escalate suspicious activity to senior management or the MLRO. Maintaining accurate AML records and case files, and supporting the ongoing monitoring of higher-risk customers, will be part of your regular workload.

You will also own reporting and data management, producing daily and weekly internal reports across finance, customer activity, safer gambling interactions, and AML and compliance metrics. You will support the development of dashboards and reporting frameworks, and help ensure data accuracy and consistency for regulatory reporting. Finally, you will help design and implement customer support workflows, safer gambling processes, and AML procedures, acting as a key operational bridge between the directors and the growing team.

What We’re Looking For

We are looking for a methodical, detail-focused administrator who is comfortable handling sensitive customer and financial information in a regulated environment.

Essential

• Previous experience in an operations or compliance-heavy administrative role
• Strong organisational and multitasking skills with a clear, structured approach to work
• Excellent written and verbal communication, including confidence handling customer calls
• Comfortable handling sensitive customer and financial information with discretion
• High attention to detail and an audit-focused mindset
• A proactive, hands-on approach and the ability to work effectively in a startup environment

Advantageous

• Experience in betting, gaming, fintech, or another regulated environment
• Familiarity with UK Gambling Commission frameworks
• Experience with safer gambling or responsible gambling processes
• Working knowledge of AML and KYC tools and systems
• Understanding of CDD, EDD, and source of funds checks
• Experience with customer risk profiling
• Experience helping to build or scale operational teams

What’s on Offer

This is a part-time, permanent Senior Administrator role based in Romsley, UK, working 25 hours per week, with a salary of £16,000 to £18,000 per annum and a benefits package. Beyond the package, the real draw is the scope. You will work directly alongside the founders, with genuine ownership of how the business is built and run. The reduced hours make this a strong fit for candidates balancing other commitments who still want a meaningful, senior role in a growing iGaming business. As the company scales, there is clear potential for the role and your responsibilities to grow with it.

About Our Client

Our client is a UK-based iGaming and online betting startup, founder-led and at an early, high-growth stage. They are building their operation with compliance, structure, and customer integrity at its core, aligned with UK regulatory expectations. Our client is committed to building diverse, inclusive teams and encourages applications from candidates of all backgrounds and experiences.

Frequently Asked Questions

What does the Senior Administrator (Operations, Compliance & Customer Support) role involve?

It is a hands-on, foundational role combining operations and administration, customer support, safer gambling support, and AML duties such as CDD and EDD checks, plus internal reporting. You will help design and run these functions, not just maintain them.

Where is the Senior Administrator role based?

The role is office-based in Romsley, UK. It is a part-time position of 25 hours per week.

Do I need iGaming or gambling experience to apply?

No. Experience in betting, gaming, fintech, or a regulated environment is advantageous, but the essential requirement is solid experience in an operations or compliance-heavy administrative role. A strong audit mindset and attention to detail matter most.

What AML and compliance duties are included?

You will support Customer Due Diligence and Enhanced Due Diligence checks, review customer documentation including source of funds, maintain AML records and case files, and escalate suspicious activity to senior management or the MLRO, in line with UK Gambling Commission expectations.

What are the working hours and salary?

The role is part-time at 25 hours per week, office-based in Romsley, with a salary of £16,000 to £18,000 per annum plus benefits.

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