April 2, 2025 
Malta 
Full-time Swedish Responsible Gaming Agent
Job Description
Swedish Responsible Gaming Agent
Glitnor Group was founded by industry veterans with a wealth of experience in founding and managing numerous successful businesses over the past decade. We have a global presence with a unique and proven track record of building and nurturing strong brands, culture & work environment. Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation.
- Location
Malta
- Salary
Competitive
/ year
- How work
Full-time
Company Profile
- Company Size
200+
- business field
iGaming
- legality
- Scope
200+
We are looking for a Responsible Gaming Agent (Swedish speaking) to join our growing team.
Working within the Compliance Team ensuring Responsible Gaming is an integral part of the daily operations in everything, from Customer Service to Marketing and Technical enhancements that support and promote RG. Outbound interactions to ensure players are playing within their means and liaise with the Customer Care Team to support with all escalations relating to problem gaming, self-exclusion and underage gamblers in all our Licenced markets specifically SGA.
What will you be doing?
- Ensure Compliance with Responsible Gaming Legislative Requirements.
- Outbound calling for Duty of Care for all Swedish players
- Customer Account reviews using Internal reports
- Handling RG queries from Support
- Swedish focused RG reports
- Checking customer interaction responses on RG interactions
- Assistance with AML source of funds affordability Swedish related processes
Who are you?
- Fluency in both written and oral, English and Swedish.
- Working as part of a team.
- Must have at least 1 year working experience in iGaming.
- Knowledge of Swedish gaming regulations.
- Excellent problem solving and analytical thinking/innovation.
- Exceptional time management and multi-tasking skills.
- Ability to draft & update the policies and procedures of the Company ensuring Compliance.
- Commitment to continuous improvement.
- Outstanding interpersonal skills.
- Resilient, approach to working in a dynamic, complex and often hectic environment.
- Operates with the highest levels of honesty, integrity and confidentiality, acting in the best interest of the business at all times.
- Ability to work to tight deadlines, effectively prioritise and deliver to a high standard whilst under pressure.
- Forward thinking, always looking to improve and evolve processes/the way we do things.
The above duties should give an overall picture of the employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list, additional, related, duties may be assigned by the manager in line with business exigencies and continuity
By joining us, you’re not only gaining an opportunity to work and collaborate with the best talent in our industry, you’ll also enjoy a range of fantastic perks!
- A competitive and attractive salary
- Private health insurance
- Annual wellbeing benefit allowance
- A weekly breakfast
- Social events for building strong relationships with colleagues
At Glitnor, we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.
